Pricing

Yes. The client's users count, for each client on its own. A client with more than 3 users needs its own Company License, in the tier for its own number of users. This is the preferred way: the client pays for the software it runs.

You may also get the client's Company License on the client's behalf, for example as part of your own price. That license covers that one client only.

One Company License never covers several clients.

Nothing changes: users are still counted for each client on its own. A client with 2 users is free; a client with 5 users needs its own Company License, which you may get on its behalf. Hosting the applications you built for your clients is allowed and is not a hosted service under "What nobody may do".

Yes. An application with its own purpose, such as a booking back office delivered to many clients, is not a framework, builder or platform, even when it is built with AwaitIO.

When the clients pay you to use it, it is your product and their users count together as yours. An agency that hosts one booking back office for 20 hair salons for a monthly fee counts the users of all 20 salons.

Yes. A project manager of an agency who runs the actions of five clients' applications in production is a user of each of the five clients. Developers who only build or test the applications do not count.

Then it is your product and the users of all your customers count together as yours. A service with 100 customers of 2 users each has 200 users and needs an Enterprise agreement.

Not without a separate written agreement with the Licensor. A service whose main purpose is to host, deploy, monitor or manage other people's applications built with AwaitIO, such as an AwaitIO cloud or dashboard, is not allowed.

Yes. Each organization that runs your application counts its own users and needs its own license past 3 users; you pay nothing for distributing it. Say so in your README or documentation, so the people who run it know.

By the highest number of people with access at the same time in the month. If 3 people have access, one of them leaves and a new person takes their place in the same month, no more than 3 people had access at once, so that month has 3 users.

You need the license for that month. If you normally have 3 users and an auditor gets access next to them in one month, 4 people had access at once, so that month has 4 users and needs a Company License.

Yes. What counts is how many real people have access, not how many of them used the application.

Yes. A manager who only answers an approval step, or an external accountant who opens an application once a month, has access and is a user in that month.

That person is one user. A developer with a different email locally, in staging and in production, or with extra accounts for testing, counts once.

Yes. If two of your employees develop an application and two others use it, you have 4 users. The developers of an agency or a freelancer who only build, test or demonstrate an application for a client do not count.

Yes. Users are counted across all environments. If 3 people have access in production and 2 testers have access only in staging, you have 5 users. The same person with an account in each environment counts once.

Yes. If a parent company and its subsidiary each have 2 users, they have 4 users together and need one Company License.

No. An application that only runs scheduled jobs or answers webhooks, with nobody opening it or answering its steps, has no users.

No. An AI agent is a system, like a scheduled job. The people who run the agent or check its work in the application count.